Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Find out exactly how new8 collects, uses, and protects your personal information.
Last updated: 1 January 2026From data encryption to user access rights — these are the privacy protection standards we apply at every layer of the new8 platform.
All data transmitted between your device and new8 servers is protected by 256-bit SSL encryption — the same security standard used by leading banks and financial institutions worldwide.
Your personal data is stored on servers protected by multi-layered access controls, real-time intrusion detection systems, and periodic security audits conducted by accredited independent parties.
New8 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data belongs to you.
Only new8 staff with a legitimate job requirement are granted access to user data. All access is logged and regularly audited to prevent internal misuse.
You have the full right to access, correct, download, and request deletion of your personal data at new8. Requests are processed within 30 business days at no charge.
You can choose the types of communications you receive from new8 — from promotional notifications to security updates. These preferences can be changed at any time through your account settings.
Important Note: This Privacy Policy explains the data collection and usage practices of new8. By using the new8 platform, you agree to the terms of this Privacy Policy. Please read it carefully and contact us if you have any questions.
New8 values the privacy of every user on our platform. This Privacy Policy is designed to give you a clear and honest picture of how we handle your personal information — from collection through to storage and deletion.
We operate in compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). This policy applies to all users who access the new8 platform via new8.live, the mobile app, or any other official channel.
By registering an account or continuing to use the new8 service, you consent to the collection and use of your personal data as described in this document. If you do not agree, please stop using the platform and contact us to close your account.
New8 collects several categories of personal data depending on how you interact with our platform. Below are the types of data we collect:
Data you provide directly:
Data collected automatically:
The personal data we collect is used for the following purposes:
New8 does not use your data for any purposes beyond those stated above without first obtaining your renewed consent.
New8 does not sell or disclose your personal data to third parties for commercial purposes. However, in certain limited situations, we may share your data with:
New8 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. There are several types of cookies we use:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the new8 platform. For more information on managing cookies, please refer to your web browser's help documentation.
New8 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
Key security measures we have implemented include:
Data Retention Period: new8 retains your personal data for as long as your account is active or as long as required to meet legal obligations. Financial transaction data is retained for a minimum of seven years in line with Malaysian legal requirements. Closed account data is retained for five years before being permanently deleted, unless a longer retention period is required by law.
Under the Personal Data Protection Act 2010 and new8's internal policies, you have the following rights regarding your personal data:
| Your Rights | Description | Response Time |
|---|---|---|
| Right to Access | Requesting a copy of the personal data we hold about you. | 30 days |
| Right to Rectification | Requesting correction of inaccurate or incomplete data. | 14 days |
| Right to Erasure | Requesting deletion of your data (subject to legal requirements). | 30 days |
| Right to Portability | Receiving your data in a machine-readable format. | 30 days |
| Right to Object | Objecting to the processing of your data for direct marketing purposes. | 7 days |
| Right to Restriction | Requesting restriction of data processing under certain circumstances. | 14 days |
To exercise any of the above rights, please contact the new8 customer support team via Live Chat on our platform. All requests are processed free of charge and we will acknowledge receipt of your request within 48 business hours.
The new8 platform is strictly for adults aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take the following steps immediately:
The new8 platform may contain links or integrations with third-party services such as game providers, payment processors, and social media platforms. When you click those links or use the related third-party services, the new8 privacy policy no longer applies.
New8 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of each third-party platform you use before providing them with any personal information.
Third-party gaming software integrations within the new8 platform are subject to strict data protection agreements between new8 and the respective providers, ensuring user data remains protected within that integrated environment.
New8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. The latest update date will always be displayed at the top of this page.
When significant changes are made to this Privacy Policy, we will notify you via:
Your continued use of the new8 platform after amendments are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way new8 handles your personal data, please contact us through the following channels:
We take every privacy complaint seriously and will investigate each case thoroughly and impartially. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
From collection to deletion — every step is carefully managed to the highest privacy standards.
Data is only collected when you provide explicit consent during registration or platform use. You will always know what data is being collected.
Every bit of data moving between your device and our servers is protected by 256-bit SSL encryption that cannot be intercepted.
Data is stored on servers protected by multi-layered access controls, continuous monitoring, and regular security audits.
Your data is used solely for the purposes stated in this Privacy Policy. No secondary use occurs without your consent.
When sharing is necessary, data is only disclosed to third parties bound by strict data protection agreements and proper accreditation.
When the retention period expires or you request deletion, data is securely erased using methods that ensure it cannot be recovered.
Join over 500,000 Malaysian players who trust new8 as a safe, transparent, and fully privacy-responsible online entertainment platform.
18+ only. Please read Responsible Gaming before joining.