Terms and Conditions Using new8

1 Acceptance of Terms

By accessing or using the new8 platform in any way — including browsing new8.live, downloading the mobile app, registering a new account, or placing a bet — you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and all related policies listed on our platform.

These Terms and Conditions take effect from the date you first use the new8 platform and remain in effect for as long as your account is active or until you cease using the platform. These Terms cover all services offered by new8, including Sports Betting, Live Casino, online slots, and esports.

2 User Eligibility

To use the new8 platform, you must meet all of the following eligibility criteria:

• Be at least 18 years old on the account registration date.
• Being an individual acting on your own behalf and not on behalf of any third party.
• Not be subject to any legal or regulatory restriction that prohibits you from participating in online betting activities.
• Have full legal capacity to enter into a binding agreement.
• Not be listed under any self-exclusion or responsible gaming programme that prohibits you from joining a betting platform.

New8 reserves the right to request proof of age and identity at any time. Should you fail to submit the required documents within the specified timeframe, your account may be suspended until verification is completed.

3 Account Registration

Each user is only permitted to hold one (1) new8 account only. Owning more than one account — whether under your own name, another person's name, a different phone number, or a different email address — constitutes a serious breach of these Terms.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as it appears on your official identification document.
• A valid and active Malaysian mobile number.
• A valid and reachable email address.
• Exact date of birth.

You are fully responsible for keeping your account information up to date should any changes occur. Inaccurate or outdated information may cause delays in withdrawal processing or KYC verification.

4 Deposits and Withdrawals

New8 supports multiple local Malaysia payment methods, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed through secure, encrypted channels.

Regarding Deposits:

• The minimum deposit amount is as specified on the platform's deposit page and is subject to change from time to time.
• All deposits must be made using a payment method registered in your own name. Deposits using third-party accounts are not permitted.
• New8 does not cover any transaction fees charged by your bank or e-wallet provider.
• Successful deposits are typically credited to your account within a few minutes. If a delay of more than 30 minutes occurs, please contact our customer support.

Regarding Withdrawals:

• Withdrawals can only be processed to a bank account or e-wallet registered in the same user's name.
• Withdrawal requests are subject to the completion of all applicable bonus wagering requirements before they can be approved.
• New8 reserves the right to request verification documents before approving withdrawal requests that exceed certain limits.
• Withdrawal processing times range from 15 minutes to 24 hours depending on the selected payment method and the outcome of security checks.

5 Bonuses and Promotions

New8 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer.

General terms applicable to all new8 bonuses:

• Every bonus has wagering requirement (rollover) that must be met before a withdrawal is permitted. These wagering requirements are clearly stated in the terms of each promotion.
• The welcome bonus is exclusively available to new members making their first deposit. Only one welcome bonus is permitted per individual, per household, and per IP address.
• New8 reserves the right to void any bonus suspected of being obtained through improper means, including the creation of duplicate accounts or abuse of promotional offers.
• The time period to fulfil bonus wagering requirements is as stated in the relevant promotional terms. Bonuses that expire will be considered forfeited and will not be reinstated.
• Bets placed using bonus funds do not necessarily contribute equally to rollover requirements — contribution rates vary by game type as stated in the promotional terms.

6 Wagering Rules

All bets placed on the new8 platform are subject to the following general wagering rules as well as the specific rules for each relevant game type or sport.

• Bets confirmed and accepted by the new8 system are final and cannot be cancelled by the user.
• New8 reserves the right to void or cancel any bet in the event of a technical error, incorrectly displayed odds, or unusual circumstances affecting the integrity of the wager.
• In the event of a dispute regarding match results, the official ruling of the relevant sports governing body will apply. new8's decision on such matters is final.
• Bets placed after an event or match has started (except for in-play / live betting) will be automatically voided.
• Minimum and maximum betting limits apply to each game type and market. These limits may be adjusted at new8's discretion without prior notice.

For Live Casino and Slots games, game outcomes are determined by independently certified random number generator (RNG) software. new8 has no control over individual game results.

7 User Conduct

All new8 users are required to conduct themselves in a responsible, respectful, and lawful manner when using the platform. The following are strictly prohibited:

• Using automated software, bots, scripts, or any technological tool to access or interact with the new8 platform.
• Colluding with other users to exploit the wagering system or guarantee wins (match-fixing or deliberate arbitrage to manipulate the system).
• Using another person's account or allowing others to use your account.
• Spreading false information, deceiving customer support, or abusing the complaints system.
• Engaging in any activity that may be classified as money laundering through the new8 platform.
• Accessing the platform via a VPN or proxy with the intent to conceal your actual location or circumvent geographical restrictions.

8 Account Closure and Suspension

New8 reserves the right to suspend or close any user account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user is under 18 years of age.
• Fraud, attempted fraud, or suspected money laundering activity.
• Failure to submit KYC verification documents within the stipulated timeframe.
• Voluntary account closure request by the user through the self-exclusion programme.

If your account is closed due to a terms violation, new8 reserves the right to withhold the balance in that account. If closure is at the user's own request with no violation involved, any valid balance will be returned once all reviews are complete.

Users who wish to voluntarily close their account may contact the new8 customer support team via Live Chat, available 24 hours a day, seven days a week.

9 Liability Limits

To the extent permitted by applicable law, new8 shall not be liable for:

• Financial losses incurred through use of the platform, including betting losses.
• Service disruptions caused by factors beyond new8's control, such as internet infrastructure failures, natural disasters, or cyberattacks.
• Unauthorized access to a user's account resulting from the user's own negligence in safeguarding their password.
• Disputed game outcomes that have been determined by a certified RNG system.
• Indirect, consequential, or punitive losses under any circumstances.

The new8 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption, we make no guarantee that the service will always be free from errors or disruptions.

10 Privacy and Data Protection

New8 takes the protection of users' personal data seriously. All information you provide to us is collected, processed, and stored in accordance with Privacy Policy new8, which forms part of these Terms and Conditions.

In short, new8:

• Only collecting data necessary to provide our services and meet compliance obligations.
• Not sell or disclose your personal data to third parties for marketing purposes without your consent.
• Using 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Storing your data on secure servers with strict access controls.

You have the right to request access to the personal data we hold about you, request correction of inaccurate data, and in certain circumstances, request the deletion of your data.

11 Responsible Gaming

New8 is committed to promoting a responsible and healthy betting environment. We provide a range of self-management tools to help users stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Cap the maximum amount you can lose within a set period.
• Play Time Limit: Set a time limit for your gaming sessions.
• Self-Break: Take a break from the platform for 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from the platform for a period ranging from six months to permanently.

If you are concerned about your own wagering habits or those of someone you care about, please visit the Responsible Gaming us for additional resources and information.

12 Amendment of Terms and Conditions

New8 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice to users. All amendments take effect immediately upon publication on this page.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of any changes. The most recent update date will always be displayed at the top of this page.

Continued use of the new8 platform after any amendments are published constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to stop using the platform and close your account.

For any enquiries regarding these Terms and Conditions, please contact the new8 customer support team, available 24 hours a day via Live Chat on our platform.